Refund Policy | Scoop
Refund & Cancellation Policy

Refund Policy

A clear policy explaining your rights as a customer, and how and when you can request a refund.

Last updated: August 2026

1. Scope of this Policy

This policy applies to all services provided by Scoop through this website, including but not limited to: paid advertising campaign management, website design and development, social media account management, data analysis, and online selling services. By using our services or completing a payment, you agree to the terms outlined below.

2. Cancellation Before Service Begins

You are entitled to a full refund if you request cancellation within 48 hours of the payment date, provided that no part of the service has started (such as beginning a design, launching an ad campaign, or scheduling content). In this case, the full amount is refunded, excluding any costs already paid to third parties on your behalf (such as advertising budgets paid to Meta or Google).

3. Cancellation After Service Has Begun

Once a service has started (whether an ad campaign, website design, or social media management), the portion of the service already delivered is non-refundable. If you request to stop a service midway through, the value of the work already completed is calculated, and only the remaining balance, if any, is refunded within the timeframe described in Section 5.

4. What Is Not Covered by a Refund

  • Advertising budgets that have already been spent on external ad platforms (Meta, Google, TikTok, and others), since these amounts are paid directly to the platform and cannot be recovered by us.
  • Services that have been fully delivered and approved by the client.
  • Monthly subscription fees for the current month, once the related services have started.
  • Dissatisfaction with marketing outcomes (such as engagement or sales figures), as long as the service was delivered according to the agreed plan. We do not guarantee specific results, since these depend on factors outside our control (competition, market conditions, audience behavior).

5. Monthly Subscriptions & Retainers

You may cancel your monthly subscription at any time, and the cancellation takes effect from the next billing cycle. The current month is not refunded once its services have already started.

6. Refund Processing Time

Refund requests are reviewed within 3 business days of being received. If approved, the amount is refunded to the original payment method used for the purchase, within 7 to 14 business days, depending on your bank’s or payment gateway’s policy.

7. How to Request a Refund

To submit a refund or cancellation request, contact us through one of the channels below, including your order number or payment date and the reason for your request:

8. Changes to This Policy

Scoop reserves the right to update this policy at any time. Any changes will be posted on this page along with the last updated date. Updates do not apply retroactively to orders paid before the update date.

This policy is provided to outline our general approach to refund requests and is not a substitute for legal advice. We recommend reviewing it with your legal advisor or with your payment gateway provider to confirm it fully meets their requirements before final approval.
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